Plain-language summary: KwickOS (operated by KwickPOS Inc.) respects your privacy. We collect only the information necessary to provide our services and improve your experience. We do not sell your personal data to third parties.
1. Who We Are
KwickOS is a product of KwickPOS Inc. ("Company," "we," "us," or "our"). KwickOS is an all-in-one business operating system serving restaurants, retail, beauty/spa, and other small-to-medium businesses across North America. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at kwickos.com and use our services.
2.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our website and services, including:
- Contact form submissions: name, email address, phone number, business name, and message content
- Demo request forms: name, email, phone, business type, number of locations, and any details you provide about your needs
- Partner/reseller applications: name, email, company information, and business details
- Newsletter subscriptions: email address
- Support inquiries: contact details and the content of your communications
2.2 Information Collected Automatically
When you access our website, we automatically collect certain technical information:
- Device and browser information: browser type, operating system, device type, and screen resolution
- Usage data: pages visited, time spent on pages, referral source, and navigation paths
- Network information: IP address (anonymized), approximate geographic location (country/region level)
Important: We use Umami, a privacy-focused, open-source analytics platform. Umami does not use cookies, does not collect personal data, and does not track users across websites. All analytics data is anonymized and aggregated. We self-host our Umami instance on our own servers.
2.3 Information from Third Parties
We may receive information about you from publicly available sources, industry events, or business directories when relevant to providing our services (for example, if you attend a trade show where KwickOS exhibits).
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose |
Legal Basis |
| Respond to your inquiries, demo requests, and support tickets |
Contractual necessity / Legitimate interest |
| Process partner and reseller applications |
Contractual necessity |
| Send service-related communications (order confirmations, system updates) |
Contractual necessity |
| Send marketing communications (with your consent) |
Consent |
| Improve our website, products, and services |
Legitimate interest |
| Analyze anonymous website usage trends |
Legitimate interest |
| Comply with legal obligations |
Legal obligation |
| Prevent fraud and ensure security |
Legitimate interest |
4. Cookies and Analytics
4.1 Our Cookie Policy
KwickOS.com uses a minimal approach to cookies:
- Essential cookies: We may use strictly necessary cookies for basic website functionality (such as remembering your theme preference: light or dark mode). These do not track you and contain no personal information.
- Analytics: We use Umami, a privacy-respecting analytics tool that does not use cookies and does not track individuals. Umami collects anonymous, aggregated data about page views and traffic patterns only.
- No third-party advertising cookies: We do not use Google Analytics, Facebook Pixel, or any advertising trackers on our website.
4.2 Local Storage
We use browser local storage to remember your display preferences (such as light/dark theme selection). This data stays on your device and is never transmitted to our servers.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: We work with trusted service providers who assist with email delivery, hosting, and business operations. These providers are contractually bound to protect your data and use it only for the purposes we specify.
- Authorized resellers: If you submit an inquiry that is geographically or functionally suited to one of our authorized reseller partners, we may share your contact information with that partner to facilitate your request. You will be notified when this occurs.
- Legal requirements: We may disclose your information when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:
- Contact and demo requests: retained for up to 24 months after your last interaction, unless you request earlier deletion
- Customer account data: retained for the duration of your business relationship plus any period required by law
- Marketing list data: retained until you unsubscribe or request removal
- Analytics data: anonymous and aggregated; retained indefinitely as it contains no personal information
7. Data Security
We implement industry-standard security measures to protect your information, including:
- TLS/SSL encryption for all data transmitted between your browser and our servers
- Encrypted database storage for sensitive information
- Access controls limiting data access to authorized personnel only
- Regular security monitoring and updates on our self-hosted infrastructure
- Secure server infrastructure hosted on dedicated hardware
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining commercially reasonable protections.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data, subject to legal retention requirements
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to our processing of your data for certain purposes, including direct marketing
- Right to withdraw consent: where we rely on your consent, you may withdraw it at any time
To exercise any of these rights, contact us at support@kwickos.com. We will respond to your request within 30 days.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights:
- Right to know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it.
- Right to delete: You may request the deletion of your personal information, subject to certain exceptions.
- Right to opt out of sale: We do not sell personal information. If this practice ever changes, we will provide a clear opt-out mechanism.
- Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to correct: You may request that we correct inaccurate personal information.
- Right to limit use of sensitive personal information: We do not collect sensitive personal information as defined by CPRA beyond what is necessary for our services.
To submit a CCPA request, email support@kwickos.com with the subject line "CCPA Request." We will verify your identity before processing your request and respond within 45 days.
10. International Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) applies to our processing of your data. In addition to the rights listed in Section 8:
- Our legal bases for processing are described in the table in Section 3.
- Your data may be transferred to the United States where our servers are located. We ensure appropriate safeguards are in place for such transfers.
- You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
For GDPR-related inquiries, contact us at support@kwickos.com.
11. Children's Privacy
Our website and services are designed for businesses and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under 16, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@kwickos.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website for significant changes
- Where required by law, notify you directly via email
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions or concerns about this Privacy Policy or our data practices, you can reach us at:
We aim to respond to all privacy-related inquiries within 30 days.