The POS System Trusted by
600+ Hot Pot Locations Worldwide

Soup base selection, individual and shared pot management, per-item billing, all-you-can-eat timers, ingredient freshness tracking, and table-mounted ordering. From Haidilao to your neighborhood hot pot spot, KwickOS is the platform built for how hot pot restaurants actually operate.

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5,000+ active merchants · 50 states · $2M+ daily sales processed · star 4.8/5 rating
KwickOS POS terminal in a hot pot restaurant Hot pot dining experience powered by KwickOS

Haidilao Trusts KwickOS Across 600+ Locations

When the world's most recognized hot pot brand — with over 600 locations across Asia, North America, Europe, and Australia — chooses your POS platform, it validates everything about the system's scalability, reliability, and deep understanding of hot pot operations. If KwickOS can handle Haidilao's volume, it can handle yours.

Hot Pot Operations Are Unlike Any Other Restaurant. Your POS Needs to Know That.

Continuous ordering, individual pot management, raw ingredient tracking, and timed sessions. Generic POS systems were not designed for this.

soup_kitchen

Soup Base Selection Creates Billing Confusion?

Every hot pot meal starts with a soup base selection — spicy, herbal, tomato, mushroom, or a split pot combination. Some bases are premium priced. When your POS treats the base as just another menu item instead of a required table-level selection, servers have to manually attach it to the order, bases get forgotten on tickets, and customers get charged incorrectly. A hot pot POS needs base selection as a fundamental part of opening a table.

timer_off

No Way to Manage AYCE Session Timers?

Many hot pot restaurants offer all-you-can-eat with 90 or 120-minute sessions. Without table timers in your POS, staff manually tracks when each party started. On a busy Saturday with 40 tables, that is impossible. Tables overstay by 20 to 30 minutes each, you cannot seat the next party, and you lose revenue on every session you fail to charge for overtime. The bigger issue: you cannot prove to the customer that their time is up.

receipt_long

Per-Item Billing Gets Messy with Continuous Ordering?

Hot pot dining involves continuous ordering over 90 to 120 minutes. A table might place 8 to 12 separate orders throughout the meal — meat platters, vegetable assortments, noodles, dumplings, drinks. If your POS does not cleanly aggregate these into a single itemized bill, checkout becomes a ten-minute ordeal of "did we order that?" and "how many plates of lamb did we get?" KwickOS consolidates every round into one clear, itemized bill.

thermostat

Raw Ingredient Freshness Is Hard to Track?

Hot pot restaurants serve raw meat, seafood, and vegetables that customers cook at the table. Ingredient freshness is not just a quality issue — it is a food safety issue. Sliced beef that has been sitting in the prep area for too long, or shrimp that arrived yesterday but was not logged, creates liability. Without freshness tracking in your inventory system, you are relying entirely on kitchen staff memory and visual inspection.

Every Tool Your Hot Pot Restaurant Needs. One Platform.

From soup base management to per-item billing to ingredient freshness. Built specifically for how hot pot restaurants operate.

soup_kitchen

Soup Base Management

Soup base selection is the first required step when opening a table. Single base options (spicy Sichuan, herbal, tomato, mushroom, clear broth) or split pot combinations with independent pricing. The base selection ties to the table for the entire session. Mid-meal base additions are handled as add-on charges. No more forgotten base charges or billing confusion.

Required Table Selection
person

Individual vs Shared Pot

Support both shared pot (one large pot for the table) and individual pot (each guest gets their own pot with their chosen base). Individual pot billing ties each guest's base selection and per-person charge to their seat position. When it is time to split the check, the system knows exactly who ordered what base and what items.

Seat-Level Tracking
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Per-Item Billing

Every item ordered across 8 to 12 ordering rounds aggregates into one clean, itemized bill. Customers see exactly what they ordered: 2 plates of sliced beef, 1 seafood combo, 3 vegetable plates, 4 drinks. No duplicates, no confusion. Split bill by item, by seat, by equal share, or any combination. Checkout takes 30 seconds instead of 10 minutes.

Multi-Round Aggregation
timer

AYCE Session Timers

Set 90 or 120-minute all-you-can-eat sessions per table. Countdown timer displays on the table-mounted tablet. Automatic 15-minute warning alerts. When time expires, ordering locks unless the table chooses to extend at the overtime rate. No disputes about when the session started. The timer is visible to both staff and guests.

Visible Countdown
tablet

Table-Mounted Ordering

KwickOS runs on any device with a browser. Mount tablets at each table for continuous self-ordering. Customers browse meat, seafood, vegetables, and noodle options with photos, add items, and submit. Orders route to the kitchen display instantly. This is essential for hot pot because customers order continuously — removing the server bottleneck eliminates the 5-minute wait between each round of items.

Continuous Self-Order
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Ingredient Freshness Tracking

Track ingredient batches with receiving dates and freshness windows. Sliced beef: 24-hour window. Fresh vegetables: 48 hours. Frozen items: by expiration date. The system alerts kitchen staff when items approach their limit so you prioritize usage. For hot pot restaurants serving raw ingredients to customers, this is not just about quality — it is about food safety and liability protection.

Batch-Level Tracking
Learn more about inventory →
category

AYCE Tier Management

Create multiple all-you-can-eat pricing tiers. Basic tier includes standard meats and vegetables. Premium tier adds wagyu, seafood platter, and premium mushrooms. When a table selects their tier, the ordering interface only shows items included in that tier. Upgrade mid-meal by paying the difference. No confusion about what is included.

Tiered Menu Access
fingerprint

Fingerprint Authentication

Biometric 1:N fingerprint matching for employee verification. In a high-volume hot pot restaurant where multiple staff handle tables, cash drawers, and inventory, fingerprint auth ensures every transaction is tied to a verified employee. Prevent buddy punching, unauthorized discounts, and time theft. A feature Toast and Square do not offer.

1:N Biometric Matching

From 600+ Locations to Single Stores. KwickOS Scales.

Real businesses running KwickOS every day, from enterprise hot pot chains to family-owned neighborhood spots.

Haidilao Hot Pot
600+ Locations Worldwide

Haidilao is the most recognized hot pot brand on the planet, operating over 600 locations across China, the United States, Canada, the UK, Australia, Japan, Korea, and Southeast Asia. They chose KwickOS for its ability to handle extreme volume, support multilingual operations across international markets, and deliver enterprise-grade reliability. When every table is turning every two hours and the average check involves 10 rounds of ordering, the POS cannot be the bottleneck. KwickOS is not.

Shogun Japanese Hibachi
1 Store · 4 Terminals

Shogun's customized station displays show each table's order at the chef's grill. The same per-table, per-station display logic that powers hibachi also powers hot pot. Each table's base selection, ordered items, and timer status display on the kitchen's prep station. New operators learn the system in under five minutes thanks to the intuitive browser-based interface.

Rockin' Rolls Sushi Express
3 Stores · 49 iPad Stations

Rockin' Rolls deployed 49 iPad self-ordering stations. Hot pot restaurants need the exact same setup: table-mounted tablets where customers continuously browse and order throughout the meal. The difference is volume per table — hot pot tables place far more orders per session than typical restaurants. KwickOS handles that continuous ordering flow without lag or order loss, even during peak hours.

Why Hot Pot Restaurant Owners Choose KwickOS

The platform built for high-volume, continuous-ordering restaurant operations.

payments
100%
Of your processing revenue stays with you. Processor-agnostic means you choose your rate.
cloud_sync
Hybrid
Local + Cloud. 1ms latency. Table ordering works even when internet drops.
speed
7-10 Days
From purchase to installation. 1-3 hour install. 1-2 hours training.
support_agent
24/7
Multilingual US-based support. English, Chinese, Spanish. Real humans.
storefront
5,000+
Active merchants across 50 states. $2M+ daily sales processed.

KwickOS vs Toast vs Square for Hot Pot Restaurants

See what you get with KwickOS versus alternatives for hot pot operations.

Capability KwickOS Toast Square
Soup Base Selection Required Table Step Manual Item Manual Item
AYCE Table Timers Built In No No
Individual Pot Billing Seat-Level No No
Table-Mounted Ordering Any Device Toast Hardware Only Limited
Ingredient Freshness Tracking Batch-Level No No
Choose Your Processor Yes Locked In Locked In
Fingerprint Auth 1:N Matching No No
Multilingual Interface EN / CN / ES Limited Limited

Want the full side-by-side breakdown?

KwickOS vs Toast KwickOS vs Square KwickOS vs Clover

Frequently Asked Questions

Common questions from hot pot restaurant owners considering KwickOS.

How does KwickOS handle soup base selection for hot pot?
KwickOS treats soup base as a required first selection when opening a table order. Options include single base (spicy Sichuan, herbal, tomato, mushroom, clear broth, etc.) or split pot with half-and-half combinations. Each base has its own price, and the selection ties to the table for the entire session. If a table wants to add a base change mid-meal, the system handles that as an add-on charge. This ensures no base is ever forgotten on the bill.
Can KwickOS handle both per-item ordering and all-you-can-eat pricing?
Yes. KwickOS supports both pricing models simultaneously. You can run per-item a la carte pricing during weekday dinners and switch to all-you-can-eat with timed sessions on weekends, or offer both options at the same time for different tables. AYCE mode tracks session timers, restricts ordering to items included in the selected tier, and automatically handles overtime charges. Per-item mode shows individual prices and aggregates all rounds into one itemized bill.
Does Haidilao really use KwickOS?
Yes. Haidilao, with over 600 locations worldwide, is a KwickOS customer. They use the platform for its ability to handle high-volume operations, multilingual interface support across their international locations, and enterprise-grade reliability. Haidilao's choice of KwickOS validates the platform's scalability and its specific suitability for hot pot restaurant operations at any scale.
How does table-mounted ordering work for hot pot restaurants?
KwickOS is browser-based and works on any tablet. Mount tablets at each table and customers browse the ingredient menu with photos, add items to their order, and submit directly to the kitchen. For hot pot, this is especially valuable because customers order continuously throughout the meal — multiple small orders of sliced meat, vegetables, noodles, and dumplings over 90 to 120 minutes. Table-mounted ordering eliminates the server bottleneck that slows down every round of ordering.
Can KwickOS track ingredient freshness and expiration for raw hot pot items?
Yes. KwickOS inventory management tracks ingredient batches with receiving dates and configurable freshness windows. Set a 24-hour window for sliced beef, 48 hours for leafy vegetables, and standard shelf life for frozen items. The system alerts kitchen staff when items approach their freshness limit so you can prioritize usage and reduce waste. For hot pot restaurants where raw ingredient quality directly impacts the dining experience and food safety, this tracking is essential.

Ready to Run Your Hot Pot Restaurant on the Same Platform as Haidilao?

Join 5,000+ businesses already using KwickOS. Soup base management, AYCE timers, per-item billing, table-mounted ordering, and ingredient freshness tracking — everything your hot pot operation needs. Get a personalized demo in 15 minutes.

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timer 15-minute setup · No credit card · No contracts · 7-10 day onboarding